About Mediation
Confidential, Resolution-focused Process
Creating a safe space for difficult conversations
About Mediation
You remain in control of the outcome
Mediation empowers you to make your own decisions. You remain in control and only reach agreements that you believe are appropriate and acceptable.
Mediation that Matters offers a practical and cost-effective alternative to court, allowing disputes to be resolved in a calm, private, and controlled environment. It is a faster process, enabling people to move forward without the delays often associated with litigation.
The process is confidential and voluntary, giving you the freedom to participate at your own pace and make decisions that feel right for you. Mediation is also collaborative, encouraging respectful communication and helping parties work together toward mutually acceptable outcomes.
At its core, mediation is guided by our neutral and impartial mediator who facilitates open dialogue through active listening, empathy, and clear communication. Our mediator does not make decisions but instead supports the process by helping identify key issues, manage emotions, and explore practical solutions.
Mediation that Matters is committed to maintaining fairness, integrity, and cultural sensitivity, ensuring that you feel heard, respected, and supported throughout the process.
Upholding ethical principles is fundamental to the mediation profession. Our Mediators adhere to strict codes of conduct, ensuring confidentiality, impartiality, and fairness throughout the mediation process.
Each matter is approached with neutrality, professionalism, and a focus on achieving workable outcomes and will be tailored to your individual needs.
Is Mediation right for you?
Because the right process makes all the difference
Every matter is carefully assessed through a comprehensive Intake and safety assessment process before mediation is considered.
This process helps determine whether mediation is appropriate, safe, and likely to be effective for everyone involved.
During the Intake, each party meets privately with the Family Dispute Resolution Practitioner to discuss the issues in dispute, identify any concerns regarding safety, and consider any other factors that may affect participation.
This assessment ensures that the mediation process is conducted in a way that prioritises the safety, wellbeing, and fairness of all participants.
Flexible Mediation Options
to Support Safety, Comfort and Effective Communication
Face-to-Face
Shuttle Separate Rooms
Online (Zoom)
Telephone
Choosing the Right Format
The most appropriate format is determined through the Intake and assessment process, with careful consideration given to safety, comfort, and the nature of the dispute.
Flexible options are available, and arrangements can be adjusted as needed to support a safe and effective process.
This may include separate arrival and departure times, mediation conducted from separate rooms (shuttle mediation), telephone or video participation, the presence of a support person where appropriate, or other tailored arrangements designed to meet the needs of the participants while maintaining the integrity of the mediation process.
Section 60I Certificates
Understanding the next step if mediation doesn't resolve your matter
Mediation is required to be attempted before you can apply to the Courts for Parenting Matters unless in exceptional circumstance. The purpose of this requirement is to encourage families to try to resolve parenting issues through mediation before going to court.
If mediation does not resolve the issue, if it is not appropriate to proceed or a party does not engage or participate, a Section 60I Certificate may be issued.
A Section 60I Certificate is a document issued by a Family Dispute Resolution Practitioner. There is not just one type of Section 60I Certificate. The type of certificate issued depends on what has occurred during the Family Dispute Resolution process, the level of participation by each party and at the discretion of the FDRP.
This allows you to take the next step if needed, including applying to the court for parenting/grandparenting orders.
It is important to note Section 60I Certificates are not issued automatically.
Certificates are only provided in accordance with legal requirements and after an appropriate Intake and assessment process has been completed.
This can be discussed further during your initial consultation.
Call to Action
Book a Free Confidential Consultation
up to 30 minutes
Taking the first step can feel difficult. This short, confidential consultation is designed to help you understand the process, ask questions, and determine whether mediation is the right option for your situation.
There is no obligation to proceed.